Our client is hiring a reliable, organized Package Room / Guest Services Associate for a professional residential and hospitality property on the Upper East Side. This is a temporary assignment running through January, covering the busy holiday season.
Responsibilities:
- Receive, log, organize and distribute packages for guests and residents
- Use the property's package tracking system to record every package accurately
- Let guests and residents know when packages are ready for pickup
- Keep the package room organized during heavy holiday volume
- Send clear, professional internal emails in Microsoft Outlook
- Take accurate notes and keep logs and data sheets up to date
- Greet and help guests, residents and visitors in a professional, friendly way
- Answer phones, announce visitors and deliveries, and handle guest requests
- Help with guest check-ins and check-outs, reservations, room keys and basic payment handling
- Report building issues to housekeeping, maintenance or management
- Complete opening and closing procedures for your shift
- Experience in a package room, mailroom, residential building, concierge desk, hotel, front desk or guest services role
- Reliable, with strong attendance, and available through the holidays and into January
- Comfortable with technology and able to learn a new tracking system quickly
- Comfortable using Microsoft Outlook and writing professional emails
- Strong organization skills, attention to detail and note-taking
- Professional, friendly customer service skills
- Comfortable handling basic payments and cash
- Available Thursday–Monday evenings, including weekends
