Our client is seeking an IT Support Specialist to join their growing technology team in San Diego, CA. This individual will provide enterprise-level technical support to end users while assisting with device management, identity and access administration, and Microsoft 365 support. The ideal candidate is eager to learn, thrives in a fast-paced environment, and has a strong customer service mindset.
Responsibilities include:
- Provide enterprise-level technical support for hardware, software, and end-user issues.
- Troubleshoot and support Microsoft 365 applications and Windows 11 environments.
- Assist with user provisioning, authentication, and access management using Okta or Microsoft Entra ID.
- Support endpoint deployment and device management through Microsoft Intune, Windows Autopilot, or a similar MDM platform.
- Utilize PowerShell to assist with automation, troubleshooting, and system administration tasks.
- Manage and resolve incidents through an ITSM platform such as Freshservice, ServiceNow, or Jira Service Management.
- Deliver exceptional customer service while communicating effectively with users at all levels of the organization.
- Participate in occasional after-hours support during system cutovers, upgrades, and maintenance activities.
Requirements:
- 1–3 years of enterprise IT support experience.
- Hands-on experience supporting Microsoft 365 and troubleshooting Windows 11.
- Experience with Okta or Microsoft Entra ID.
- Experience with Microsoft Intune, Windows Autopilot, or a similar MDM solution.
- Comfortable using PowerShell or actively learning scripting and automation.
- Experience working within an ITSM ticketing platform such as Freshservice, ServiceNow, or Jira Service Management.
- Strong communication, troubleshooting, and customer service skills.
- Ability to work 100% onsite in San Diego with occasional after-hours availability
